Need help? We’ve got you (and your pet) covered.
Whether you have questions about your order, our Smart Leash features, shipping, or returns our team is here to help.
📦 Order Questions
For questions about a current order, email us at:
📧 support@pouchtreats.com
🚚 Shipping & Delivery
We offer worldwide shipping. Most orders arrive within 7–14 business days. For full info, visit our Shipping page
🔁 Returns & Exchanges
Not satisfied? We accept returns within 30 days of delivery. Visit our [Returns & Exchanges page] for details.
🐾 Product Questions
Curious about features or sizing? Reach out — we’re pet parents too and happy to help!
💬 Chat With Us
We're working on launching live chat soon. For now, email is the best way to reach us quickly.