At Pouch Treats™, we want you (and your furry friend) to be completely happy with your purchase. If something isn’t right, we’re here to help.
✅ 30-Day Money-Back Guarantee
If you're not 100% satisfied with your order, you may request a refund within 30 days of receiving your item — no questions asked.
To be eligible for a refund:
-
Your item must be in the same condition you received it (unused and in original packaging)
-
You must provide proof of purchase (order number or confirmation email)
🔁 How to Request a Refund
Please email us at pouchtreatsco@gmail.com with the subject line “Refund Request – [Your Order Number]” and include:
-
A brief reason for the return (optional, but helpful)
-
A clear photo of the product (if damaged or defective)
-
Your order number or email used at checkout
Our team will respond within 1–2 business days.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or there was an error on our end.